POLICIES
CANCELLATIONS
Each Artisan handles unique circumstances independently. Please be sure to check your service providers policies if you need to reschedule or cancel a standing appointment.
ARRIVING FOR AN APPOINTMENT
& Bringing Guests
Arrival + Access Details
To ensure a smooth and secure check-in, Niche uses a keyless entry system through KISI.
-
On the day of your appointment, you’ll receive a text message with a unique KISI link sent to the phone number on file.
-
When you arrive, step into the vestibule and tap the link to unlock the door and enter our shared lounge space.
-
If your provider is still preparing for your service, they may also buzz you in remotely.
​
Guests + Children
We ask that all visitors help us maintain the calm, spa-like environment our Artisans and Guests value.
-
Children are welcome if they are receiving a service.
-
All children must be supervised at all times and able to remain calm and respectful.
-
If you’re bringing a guest, please ensure they’re mindful of the atmosphere as well.
Thank you for supporting the peaceful, professional energy that makes Niche a restorative experience.